Manage Missing and Damaged Items

Zenventory has a built in reconciliation tool that manages missing and damaged items to prevent human error from creating inventory anomalies.

Missing Items

Missing items are created when a Stock Adjustment or Cycle Count entry contains a quantity less than the expected amount.  Missing quantities are tracked in Zenventory in the event that a Stock Adjustment or Cycle Count at a later date contains more stock than the expected amount.  In that case, Zenventory will remove any missing inventory quantities from the Missing Items list rather than create new inventory.

NOTE:  Missing quantities are not reconciled by Receiving new stock, Receiving Warehouse Transfers, or Receiving RMA inventory.  They can only be reconciled by another Stock Adjustment or Cycle Count.

If a Stock Adjustment or Cycle Count reveals that there is not enough inventory at a location to satisfy pending Allocations in the Order Fulfillment module, Zenventory will remove the affected allocations.

Damaged Items

Damaged items are created when a Stock Adjustment or Cycle Count is submitted with a damaged quantity for a particular SKU.  Damaged items have date stamps indicating when they were reported.  Damaged items are not returned to inventory under any circumstance.